Jonathan serves as Senior Vice President of Service Excellence and Delivery at TAG, where he aligns client success, operations, and go-to-market strategy to support scalable growth and a differentiated client experience. He leads TAG’s Client Success organization, overseeing a team responsible for approximately 700 active accounts and serving as the primary interface for service delivery, engagement, and commercial outcomes.

In partnership with the Chief Revenue Officer and executive leadership team, Jonathan advances enterprise initiatives across Client Success, Sales, and Marketing. His work focuses on strengthening engagement, evolving account management practices, and driving a more connected client lifecycle—supporting retention, expansion, and long-term value. He also plays a key role in integrating data, technology, and process innovation to enhance CRM, business intelligence, reporting, and scalable execution across the organization.

Jonathan brings more than 20 years of experience in property tax consulting, commercial real estate, valuation, and national service delivery. Prior to TAG, he spent 13+ years in senior leadership roles at Ryan spanning analytics, operations, and consulting.

Jonathan holds a Bachelor of Science in Business Administration, Cum Laude, from The University of Texas at Dallas and is a licensed Senior Property Tax Consultant in Texas.