Caitlyn serves as Senior Vice President of Client Success at TAG, where she leads the firm’s client experience and retention strategy, focused on maximizing value, strengthening long-term partnerships, and driving exceptional client outcomes. Over her more than eleven-year tenure with TAG, she has been instrumental in the firm’s growth and evolution, supporting clients across virtually every industry and helping deliver millions of dollars in property tax savings and value creation. Drawing on leadership experience in both sales and client success, Caitlyn brings a unique perspective across the client journey, aligning strategy, service delivery, and business outcomes.

Caitlyn joined TAG as a Business Development Associate in 2014 and steadily advanced through the organization, most recently serving as Senior Vice President of Sales before assuming her current role as head of Client Success. Having led both client acquisition and long-term partnership strategy, she brings a unique perspective on value realization, client expectations, and sustainable growth, helping strengthen relationships while delivering measurable business outcomes.

Prior to joining TAG, Caitlyn worked in sales and business development within the healthcare industry, helping expand organizational growth and market presence nationwide.

Caitlyn holds a Bachelor of Science degree from Texas A&M University. She remains actively involved with her alma mater through The Association of Former Students and previously served as Co-Chair of the Dallas A&M Club.